Returns Policy

You may return most new and unopened items within 7 days of delivery for a refund, subject to our return conditions. Items must be unused and in their original packaging. If the return is due to an error on our part, such as receiving an incorrect or defective item, Chikili will cover the return shipping costs.

Please contact us with your order number and details of the product you wish to return. Our team will review your request and provide instructions for returning the item.

Refunds will be processed after the returned item has been received and inspected. The time it takes for the refund to reach your account may vary depending on your payment method and bank.

Please note that certain items may not be eligible for return due to their nature or condition. We recommend contacting our customer service team for clarification before initiating a return.

Shipping Policy

Chikili currently delivers exclusively within Qatar.

Shipping rates are based on your delivery location and will be calculated at checkout. The applicable delivery charges will be displayed before you complete your purchase.

Estimated delivery dates may vary depending on product availability, your delivery location, and the selected delivery option. Any available delivery estimates will be provided during the checkout process.

Please ensure that your delivery address and contact details are accurate when placing your order to help us deliver your items smoothly.

For questions about delivery charges, delivery times, or your order, please contact the Chikili customer service team.