Privacy Policy 

Thank you for shopping with Chikili. We are committed to providing you with a safe, convenient, and enjoyable online shopping experience. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you regarding your personal information.

This policy applies whenever you access or use the Chikili website, chikili.qa, or interact with our services.

INFORMATION WE COLLECT

1. Information You Provide to Us

When you browse or shop on Chikili, you may provide us with personal information. For example, when you create an account or place an order, we may collect information such as:

• Your name and email address.

• Your phone number and delivery address within Qatar.

• Your billing details and order information.

• Information you provide when contacting our customer service team or submitting feedback.

If you interact with Chikili through third-party platforms or social media services, we may receive information that you choose to share through those services. The information we receive depends on your settings and the relevant third party's privacy policy.

2. Technical Information

When you visit Chikili, we may automatically collect certain technical information about your device and browsing activity. This may include your IP address, browser type, operating system, device identifiers, pages visited, and how you interact with our website.

We use this information to maintain website functionality, improve performance, enhance security, and understand how customers use our services.

COOKIES AND OTHER TRACKING TECHNOLOGIES

Chikili and its service providers may use cookies and similar technologies to improve your shopping experience. Cookies are small text files stored on your device that help websites remember information about your visit.

These technologies may be used to:

• Remember your shopping cart and preferences.

• Help you navigate and use the website.

• Understand website traffic and customer behaviour.

• Measure the effectiveness of marketing campaigns and promotions.

• Provide relevant product recommendations and advertisements, where applicable.

We may use third-party analytics and marketing services, such as Google Analytics or similar tools, if enabled on our website. These providers may collect information about your interactions with Chikili in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled.

LOG INFORMATION AND ADVERTISING

When you use Chikili, our systems or service providers may record information relating to your website activity. This may include your IP address, device and browser information, pages viewed, products searched for, links clicked, shopping cart activity, and order-related interactions.

We may use this information to troubleshoot technical issues, protect against fraudulent activity, improve our services, and analyse website performance.

If we use third-party advertising services, those providers may use cookies or similar technologies to measure advertising performance and display relevant advertisements. Their collection and use of information are governed by their respective privacy policies.

HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

• Process orders: To confirm, prepare, and fulfil your purchases.

• Arrange delivery: To provide your name, contact number, and delivery address to authorised delivery personnel or service providers when necessary to deliver your order within Qatar.

• Process payments: To facilitate secure payments through our payment processing partners.

• Provide customer support: To respond to enquiries, resolve issues, and provide updates about your orders.

• Improve our website: To understand customer preferences, analyse website usage, and improve our products and services.

• Personalise your experience: To remember your preferences and help you discover relevant products.

• Marketing and promotions: To send promotional communications and information about products or offers where permitted by applicable law. You may opt out of marketing communications where applicable.

• Maintain security: To detect and prevent fraud, misuse, unauthorised access, and other activities that may compromise our services.

• Meet legal obligations: To comply with applicable laws, regulations, and lawful requests.

WHAT INFORMATION WE SHARE

Chikili does not share your personal information indiscriminately. We may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:

• Delivery partners: To deliver your orders to the correct address within Qatar.

• Payment service providers: To process transactions and manage payment-related issues.

• Website and technology providers: To host, maintain, secure, and improve our online store.

• Analytics and marketing providers: To measure website performance and support marketing activities where applicable.

• Legal or regulatory authorities: When disclosure is required by applicable law or necessary to protect our rights and the safety of our customers.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may process information in accordance with their own privacy policies and applicable contractual obligations.

DATA SECURITY AND RETENTION

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfil orders, provide our services, resolve disputes, maintain business records, and meet applicable legal requirements.

YOUR PRIVACY CHOICES

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

You may also opt out of promotional emails by using the unsubscribe option provided in those communications or by contacting us directly. Certain information may need to be retained where required by law or for legitimate business purposes.

To make a privacy-related request, please contact us using the details below.

CHANGES TO THIS PRIVACY POLICY

Chikili may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any revised policy will be published on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we handle your personal information.

CONTACT INFORMATION

If you have any questions, comments, or requests concerning this Privacy Policy or the handling of your personal information, please contact the Chikili customer service team.

Email: info@chikili.qa

Website: https://chikili.qa